Infor has announced a fully contactless suite of applications for the hospitality industry, specifically designed for hotels and resorts, restaurants and food services, and event sales and table reservations.
With guest and hotel staff safety in mind, Infor Hospitality Cloud Solutions are designed to address hotel operational needs for social distancing and contactless processes – including mobile check-in/check-out, digital keys, and the ability to order room service via one’s own device.
“Guests are seeking frictionless options that will allow them to circumvent long lines or crowded lobbies, preferring self-service options along each step of their journey. High-touch surfaces in guestrooms will be eliminated or limited for both guest and staff safety,” says Dorothy Creamer, IDC senior research analyst for hospitality & travel digital transformation strategies.
“Enabling guests to use their own devices whenever possible will be paramount to instilling confidence in guests and ultimately winning consumer loyalty. This will require hotel systems to be flexible and secure enough to support a variety of these service options while ensuring both guest and business data are protected.”
New to the suite, web-based tools empower guests to manage their check-in and check-out experiences according to preference — often en route and on their phones, allowing minimal contact with hotel staff.
In addition, Infor’s restaurant technology (Infor Point of Sale) has been enhanced with the Self- Service Order Now solution to online food ordering. Guests can order food online on their smart device in the comfort of their hotel room or in a restaurant facility without having to interact with staff keeping social-distancing norms.
