Qatar National Bank (QNB), has won two prestigious awards, “Best Customer Experience – Overall Bank in Qatar”, and “Best Customer Experience – Overall Branch in Qatar” from Ethos Integrated Solutions.
The prestigious awards were delivered during the 10th Annual Customer Experience Benchmarking Index awards ceremony for retail banks and exchange houses throughout the GCC, recently held at the Burj Al Arab hotel in Dubai, said QNB in a press release today.
The Customer Experience Benchmarking Index 2014 (CEBI 2014) is the most extensive customer experience benchmarking study in the GCC; its aim is to provide the retail banking industry with a methodology of benchmarking their products and services against the competition to drive constant improvement.
Commenting on this, QNB Group General-Manager, Retail Heba Al-Tamimi said: “These prestigious awards reflect our commitment to deliver the highest level of customer service. We continue to finding innovative, creative and compelling new ways to engage with customers in a fast and efficient way”.
Ethos Integrated Solutions use professional researchers to focus on real life scenarios of a prospective customer using the bank and exchange house services, by visiting and testing the service provided in its customer delivery channels namely Branches, Call Centre and online. The studies, which were conducted between May and November of this year, are based on evaluating four key variables of service provision: “reliability, responsiveness, assurance, and empathy”.
QNB Group currently operates in more than 26 countries across three continents. The Bank was recently recognized as “The Best Bank in The Middle East” by Euromoney Magazine. It also received The Best Bank in Qatar and Best Bank in the Middle East 2014 from the Banker Magazine. The Bank maintains its recognition as “One of The World’s Top 50 Safest Banks” by the Global Finance Magazine.
Source : Qatar News Agency
