Mattar Mohammed Al Tayer, Director-General and Chairman of the Board of Executive Directors of Dubai’s Roads and Transport Authority (RTA), revealed that the total revenues of RTA collected via digital channels (e-payment portal and smart kiosks) amounted to Dhs2.66 billion in 2020.
The number of digital transactions reached 527.146 million, the number of registered users on digital platforms hit 2.162 million, and the number of smart apps downloads clocked 6.136 million in the same year. Al Tayer also stated that the rate of digitisation of RTA’s transactions exceeded 91 per cent, and customers happiness rating index recorded 96.2 per cent.
He also added that RTA’s digitisation drive contributed to reducing the number of transactions processed at customers happiness centres by 64.5 per cent in 2020 compared to 2019.
“Achieving these indicators is a result of RTA’s implementation of the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President, Prime Minister of the UAE, Ruler of Dubai, and the instructions of Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, to transform Dubai into the smartest city in the world that offers services via smart channels 24/7,” commented Al Tayer.
“RTA was among the first government entities that had transformed all transactions of customers into smart services featured by innovative designs and accessibility. Accordingly, RTA was in a position to ensure the continuity of business and deliver customer services at high class standards during Covid-19 lockdown,” he noted.
“RTA is currently updating and following-up the implementation of 111 projects as part of its digital strategy 2020-2024. It intends to launch a roadmap of future technologies in the last quarter of this year, and undertake a roadmap of the 5th generation technologies in the second quarter of next year. The magnitude of RTA’s big data by the end of 2020 amounted to 127 terabytes, which is equivalent to archiving 64 billion papers. The number of smart screens installed by RTA amounted to 970 screens,” elaborated Al Tayer.
“Recently, RTA developed nol digital services that improved the balance recovery services and the launch of nol Pay App involving the first virtual debit card of public transit means in collaboration with Huawei. RTA also launched the nol Emaar card offering holders up to 40 per cent Emaar discounts. RTA is the first government entity to use the latest Apple’s technologies in the payment of car parking fees,” noted Al Tayer.
Digital Next Leadership Series: The second session of the virtual ‘Digital Next Leadership Series’ will be held on Wednesday (Aug.4), 2021 in Abu Dhabi. Global delegates, experts, leaders and VIPs will gather online to engage and discuss on the theme ‘The Revolution of Digital Government Engagement.’
The ‘Digital Next Leadership Series’ sessions are pre-event webinars in preparation for the Digital Next Summit Second Edition on February 22- 23, 2022 at the Etihad Arena in Abu Dhabi. It will be hosted by the Department of Government Support (DGS) represented by the Abu Dhabi Digital Authority (ADDA) and organised by Messe Frankfurt Middle East with a goal to discuss and explore the future of digital transformation in government services.
Aisha Ibrahim Al Marzooqi, Executive Director of Government Services Sector, Abu Dhabi Digital Authority (ADDA), said: “With the continuous and fast evolution of technology today, we now have more tools to reach out and engage our customers. So, for the second time we are bringing together experts and leaders to discuss and share best practices and success stories on how to use these digital tools in delivering government services. We will continue to host events like this to share knowledge, generate solutions and raise awareness on the latest trends and issues in the region.”
Renowned speakers and experts will discuss and share insights on topics that include the strategies of the Abu Dhabi government in improving customer service, global successful digital government services programs and what we can learn from them, the roles of the private sector in the delivery of evolution of government services, and how the government combine traditional physical service channels with digital ones and the strategies available to shift to digital platforms. They will also assess what changes in terms of the Government Services will take place over the next 10 years.
