Raman Pathak & Ram Parashar, the founders of Jeebly expounds how they have carved a distinguished niche in today’s Last-Mile Ecosystem.
Around a decade ago, phrases like E-commerce, online shopping, home delivery were less familiar to customers. The only thing frequently ordered and delivered at home was the pizzas and visiting malls for groceries, shopping and just about everything was a normal part of our lives.
With the advent of technological advancements, rise of social media, easy access to internet and awareness amongst customers, a boom in the ecommerce industry was brought about and the slow yet steady transition of ordering online started showing growth. Year 2016, we identified that there aren’t as many delivery companies as possible in the market to support growing needs to e-com industry and evaluated the prospective scope this industry has in the coming years. It took many hits, misses, trials, and errors in understanding the complex concepts and science behind a seemingly simple delivery of an item from point A to B.
We conducted our pilot with a renowned international quick service restaurant in 2018, which was a gamechanger for us. It wasn’t an easy feat to convince people to place their trust in a new company which based its operations on a new technological concept and was still evolving.
Our other major challenges were identifying and building a strong team who would resonate with our vision, collaborating with the right stakeholders and the financial support that’s crucial for any startup like us. We were very fortunate that Mr. Abdullah Al Shaibani, CEO of Axeed LLC and a renowned investor helped us with our seed funding in 2018.
DELIVERY SPACE PRE & POST COVID19:
Lockdown during COVID19, drastically changed and shaped the buying behavior of the consumers. The transition from mall visits to ordering everything essential such as food, groceries, medicines, or apparel, from the comfort of a couch being delivered to the doorstep has been very sudden and steep. This in a way has been a boon for us and we were quick to evaluate the business opportunity and expanded our horizon of services.
We believe that it is our foresight and proactive approach that has helped us to always be one step ahead of our peers and competition. We have never hesitated to explore new avenues or business verticals and are presented with many hurdles and challenges to which we have always been able to find the right solutions and been effectively successful in delighting our customers and achieving our targets too.
CUSTOMER FIRST:
We take our customers very seriously and go an extra mile to ensure that they are heard and supported the way they want. We ensure that our team is notified of each, and every query registered on our various social media handles, phone calls and website. This in effect pushes us to achieve our quality goals. Social media and the new age technology has been instrumental in bringing us closer to our customers and we take all necessary steps to ensure that the feedback is constructively utilized to make enhancements to our services. We are evolving every day as a company.
The JEEBLERS
We have been blessed with a strong team, many of which have been with us since the beginning. We ensure that we provide adequate opportunities for our employees to grow and climb up the professional ladder. Employees are the foundation of any organization, and it is imperative to foster a strong connection within the team which then cascades down to our frontline staff. We do not believe in micromanagement which creates a sense of responsibility in the employees, and they strive to outperform themselves without any hierarchical pressure.
SERVICES:
We understand the pulse of today and provide a wide range of services to cater to all kinds of customers and requirements. We support both forward & reverse logistics and have ventured into international shipping and cross-border trucking, making us a one stop shop for all logistics needs of individuals & businesses.
We thrive on our PPT Model (People – Process – Technology) driven by Standard Operating Procedures, Quality Control Mechanisms, Technological advancements, and effective team management backed by customized training programs for our frontliners who represent us as a company to the outside world.
Success Story
We are proud to boast of over 5000+ (5*) Google reviews with a cumulative rating of 4.3 Stars. Jeebly’s recent notable achievements include partnering with one of the largest healthcare/pharmaceutical chains in the UAE to deliver their over-the-counter products within 3-4 hours. Our state-of-the-art facility, fulfills and warehouses Over the Counter (OTC) products which has enabled them to increase efficiency, reduce their delivery TATs and ensure that the team meets their SLAs. We have incorporated temperature controlling apparatuses in our bikes and cars to maintain adequate temperatures for these fragile products. This integration of cold supply chain technology in our operations gives us a cutting edge in the supply chain space.
Jeebly NoW
Our latest technological achievement is Jeebly NoW, a self-service platform which enables individuals and businesses of all sizes to deliver parcels to their customers without any complexity of traditional onboarding. The small merchants face intense scrutiny in terms of documentation and vetting due to a smaller number of orders and are many a times rejected, which is a cause of major disappointment for them.
The self-service application provided by Jeebly NoW is user-friendly, simple to use platform created to meet delivery requirements of individuals and businesses alike. In less than 5 minutes, users can register themselves and start placing orders, including On-demand (Point A to Point B), Same-day, Next-day, Expedited delivery, Domestic shipping, and home moving services.
Jeebly NoW platform has been designed keeping the following main pain-points of customers in mind:
Pay-As-You-Go Model: There is no minimum order or long-term contracts required to start the services. Users pay for what they use.
Prepaid Wallet: The prepaid wallet facility provides transparent pricing and no hidden charges, allowing users to appropriately budget their logistics requirements.
Interactive Dashboard: Users gain access to an elaborate yet comprehensive dashboard that provides detailed analysis and reports on delivery performance, order volume, and other critical metrics. This real-time monitoring empowers users to take data-driven decisions and optimize delivery processes. The dashboards are customizable as per metrics required by the user as per their business.
Real-Time Order Tracking: A robust order tracking system allows users to keep their customers informed about the real-time status of their orders. This transparency ensures customer satisfaction and loyalty.
COD Settlements and Auto Tax Invoicing: Jeebly NoW offers Cash-on-Delivery settlements to meet the unique needs of SMEs operating in the UAE. Auto tax invoicing feature provides convenient invoice generation in lieu of the local government tax laws.
Our vision and continuous efforts to create something new have helped us emerge as a brand standing shoulder to shoulder with bigger international brands and providing services at par with the benchmarks set by these conglomerates in a fairly short time.
For more details visit www.jeebly.com or download Jeebly NoW on your Android or iOS devices
