A survey conducted by Honeywell in the UAE reveals air travel passengers are relying on new airport and in-flight technologies for a smarter, stress-free travel experience.
The survey highlights the importance of technology in making air travel easier for passengers at every stage of flight, from check-in to baggage claim. With passenger numbers in the Middle East region expected to rise threefold by 2020 according to the International Air Transport Association, the survey reveals ways in which the latest airport and aircraft innovations are being used by passengers to beat congestion, minimise stress, save time and stay connected.
Honeywell’s survey finds that while there is a consensus among UAE passengers (94%) that airports and airlines have taken the right steps to improve punctuality and minimise delays over the past 10 years, many feel there is still more to be done. Looking ahead, nearly half of travellers (47%) believe improving the speed and efficiency of flights should be the industry’s top investment priority.
“Efficiencies inside the terminal and on board the aircraft are crucial to passengers’ perception of air travel in the UAE,” said Norm Gilsdorf, president of Middle East, Russia and Central Asia, Honeywell. “With more people travelling through the region every year, this survey shows airports and airlines can increase customer satisfaction even further by investing in technology to minimise disruptions and stress, and create a smarter travel experience for passengers.”
