“Over the past year, we have introduced several training modules at India Palace including experiential learning, on-the-job training, role-playing, interactive workshops including customer centricity workshops and service drills, among other modules,” said Mandeep Singh, Training Manager at India Palace. “Customers today have sophisticated appetites and often taste and judge service before food.”
Muralya further explained, “Many food and beverage brands lack structured learning systems. Developing human capital is a significant market challenge as employee training is seen as a significant expense rather than an investment. Initiatives such as the Business Excellence Scheme encourage and motivate companies to adopt a policy of excellence and provide the best of their services within a nation that focuses on quality.”