As the head of Emrill’s executive leadership team (ELT), Stuart Harrison, CEO, is responsible for driving the organisation’s performance, delivering operational excellence and robust financial performance, and empowering Emrill employees to excel in their careers. With over 30 years’ experience across a wide range of projects in the facilities management (FM) industry, Stuart is committed to maintaining Emrill’s position as a market leader and advancing standards in the region.
Stuart has led tailored, innovative, industry-leading total FM solutions to increase operational productivity whilst exceeding clients’ needs and forged mutually-beneficial relationships to ensure Emrill and its clients meet their business objectives.
He has spearheaded initiatives and continuous improvement programmes to increase efficiencies across the business and promote employee development, enabling Emrill to achieve double-digit revenue growth year-on-year and provide employee career advancement opportunities whilst creating an environment that prioritises employee wellbeing and happiness.
Through focused safety initiatives, personally engaging in roleplays, leading safety masterclasses and acting as a mentor, Stuart has led Emrill to achieve 42 million+ safe manhours in 2022, a testament to the organisation’s efforts to lead the way in safety across its 205+ contracts.
Stuart’s focus on ensuring Emrill’s future-readiness through innovative, technological solutions that align with market needs and financial/operational goals and strategies, has led to the launch of Techsphere, Emrill’s complete digital FM solution for its clients and employees. Building on its award-winning efficiency-enhancing app for horizontal communities, Emrill launch the revamped Effy App for vertical communities, increasing operational efficiency by 25 per cent across manpower optimisation and task completion. Emrill’s implementation of smart washroom technology in commercial environments has resulted in further manpower efficiency.
Emrill also launched its first sustainable cleaning robot — Sophie — for a retail environment. The robot, powered by Active AI, utilises advanced technology to optimise cleaning efficiency in enclosed areas whilst ensuring eco-friendly and safe operations. Sophie provides cost-saving strategies for businesses by providing efficiencies compared to human-intensive cleaning workforces and can operate for up to 20 hours per day. The silent cleaning robot uses 70 per cent less water compared to other models available in the market. It also leaves the floors drier after mopping, making it safer for high foot-traffic areas that Emrill services, such as malls, due to its Active-DryTec capability for stronger water extraction.
Supporting the UAE’s sustainability vision through CSR initiatives and technology developments, Stuart is dedicated to achieving a more sustainable FM landscape in the region. He promotes sustainability from the source by encouraging Emrill’s employees to make sustainable choices.
Stuart plays an integral role in developing industry-leading accredited training programmes, which empower employees to navigate career paths with accessible, approachable, leading senior management involvement through hands-on and inclusive knowledge-sharing initiatives. He believes in leaders guiding the learning journey and actively empowers employees to excel in their careers and provides the necessary tools to help them become the FM leaders of tomorrow.
He has created a diverse and inclusive environment through employee empowerment programmes, including Women’s Meet, International Women’s Day, Women Empowerment Sessions and Parenting Journey programmes.
Operational excellence/sustainability/innovation achievements:
- Celebrated 20 years of operations
- Broke client mobilisation record, mobilising 315 employees in 15 days
- Broke New Year’s Eve Downtown Dubai cleaning record, providing FM services for the event for 10th consecutive year
- International Rope Access Trade Association (IRATA) accreditation
- Continuous Improvement Workshops: led by dedicated department appointed by Stuart, 20+ innovations developed/launched by employees
- Continuing Professional Development CPD accreditation, offering 20 accredited courses and becoming the only FM provider in the region to offer CPD-accredited learning modules
- 135 Great Stuff employee accolades
- Emrill clients’ Net Promoter Score (NPS): +48; 4.3 on Google
- Dubai Chamber’s CSR label (11th consecutive year)
- Launch of ‘Together for Sustainability’ initiative including:
- Developed environment, social and governance (ESG) platform
- Sustainability Week
- Dubai Can: raise awareness/reduce plastic usage
- Emirates Red Crescent clothes donations
- Dubai Municipality collaboration: Dubai Beach Cleanup
- Greener solutions implemented.
