Dubai Electricity and Water Authority (Dewa) has launched its Ashal initiative, a number of smart kiosks that help visitors to Dewa s customer service centres to learn about its smart app and smart services. This new service is part of the Smart Dubai initiative announced by Vice President and Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum.
“Ashal, which means easier in Arabic, supports the directives of H.H. Sheikh Mohammed bin Rashid Al Maktoum to enhance government services to the highest international standards to achieve social cohesion. To achieve its vision to become a sustainable world-class utility, Dewa continuously launches innovative initiatives that contribute to simplifying and expediting processes. The new initiative is part of a comprehensive plan Dewa adopts to enhance access to its services to reach all customers, wherever they are. The new service adds value to Dewa s services to improve customer satisfaction,” said Saeed Mohammed Al Tayer, MD & CEO of Dewa.
Ashal kiosks are available at Dewa s headquarters in Zabeel, and its customer service centres in Al Wasl, Al Quoz, Al Hudaiba, Umm Ramool, and Burj Nahar. Visitors to Ashal smart kiosks get to know everything about Dewa s smart app, from downloading the app, to creating an account, paying bills, and registering in the Green Bill and the Dubai Smart Government s MyID service. Staff give step-by-step instructions to visitors about how to use the app and its services and features, which enable customers to complete their transactions anytime, anywhere.
Dewa says its smart application is very successful. It has been downloaded 719,000 times since it was launched. All Dewa s services are available through its app which supports iOS, Android, BlackBerry, Windows, and Windows Phone platforms. It is also available on Dewa’s website, Samsung Smart TV and home entertainment devices, smart watches, and eLife from Etisalat.
“Dewa has created a comprehensive plan to support Ashal initiative by choosing smart kiosks locations and hours of operation that are convenient for most customers. It has provided qualified staff to help customers, answer their questions and enquiries, and receive their suggestions related to its smart services,” said Moza Al Akraf, acting CIO of Dewa.
Source : WAM News Agency for United Arab Emirates
